We currently serve Murfreesboro, Arrington, Brentwood, and Franklin, Tennessee.

Yes, our team brings all necessary cleaning supplies and equipment to ensure a thorough and efficient clean. If you would like us to use your products, we can accomodate you as long as the request are as directed on the cleaning solutions to avoid damage or property. 

We allow our professionals to arrive within 2 hours of your scheduled time to accomodate unpredictable traffic, parking and other surprises.

We take debit and credit cards. We do not take cash, checks, Zelle, Venmo or any other forms of payment.

We determine pricing based on the number of bedrooms and bathrooms in your home, along with the estimated duration of the cleaning. Simply select the number of bedrooms and bathrooms on our website to receive an instant quotation.

While we consider several factors when providing an initial estimate over the phone, our cleaning technicians may find it necessary to allocate additional time to complete the full scope of service in your home. We will contact you one hour before the scheduled completion of your initial cleaning to discuss any unforeseen circumstances. Should extra time be required due to factors such as extensive dirt or a large number of decorations, you will have the choice to approve the additional time or adhere to the original estimate. Rest assured, we will never charge your card for any extra time without your explicit consent.

Yes, we do require a non-refundable deposit of 25%. This deposit is applied towards the total balance of your cleaning service and is not merely a hold on your card. For example, if your cleaning service is quoted at $200, your deposit will amount to $50. This amount will be deducted from the estimated total, leaving you with a balance of approximately $150.

Full payment is due on the day of service. Our cleaning technicians do not process payments. A credit or debit card must be on file at the time of booking, and it will be charged immediately after the completion of the cleaning. If payment is declined, the client must update their payment information before the next scheduled service. Failure to do so will result in a cancellation fee equivalent to half of the service cost.

Spotless Cleaning cannot be held responsible for damage caused by unstable items such as pictures not hung securely, items with unstable bases, floating shelves, or improperly secured items. The client is responsible for cleaning curio cabinets, figurines, glassware, and items of extreme or sentimental value. If a cleaner breaks an item, Spotless Cleaning will pay up to $100 per item or the replacement cost with verified value. The client must save the broken item for inspection.

We do not provide any monetary refunds.

To reschedule, please notify us at least 48 hours prior to your appointment. Rescheduling requests made within 48 hours cannot be accommodated. If you need to reschedule after the 48-hour window, you will need to pay another non-refundable deposit.

Clients can cancel or reschedule their cleaning appointments up to 24 hours in advance without any penalty. Cancellations made within 24 hours incur a fee of 50% of original quote.

No we do not clean while other contractors are in the home. Please do not schedule our cleaning on a day that you plan to have cable company, moving company, any type of contractors in the home . 

If we show up to a clean and there are other contractors in the home, we will leave and you will have to pay the clean in full. 

We are committed to providing you with exceptional cleaning services and leaving your house in immaculate condition. To ensure that we deliver the highest quality of service possible, we kindly request that you prepare for our arrival by putting away any items that could obstruct us from cleaning specific areas, such as loose papers, toys, and other objects. Please make sure that all dishes are put away to enable us to clean your kitchen thoroughly. Also, kindly ensure that any sensitive materials are stored away.

All customers are required to have the following amenities available:

Running water with access to it.

Electricity with functioning lightbulbs throughout the home (cleaning cannot be performed in the dark).

Air conditioning & heat for a comfortable working environment.

All cleanings must undergo inspection before our team departs the premises. We do not provide re-cleaning services. If you are absent during the cleaning, you have 24 hours to notify us of any concerns, and we will credit you up to $25 towards your next cleaning.

Clean biohazards (blood, mold, bodily fluids) - This we can handle however pricing is different as we need to send a trained crew . 

Remove high levels of trash/debris

Clean up pet waste

Clean inside washer/dryers

Clean inside dishwashers 

Clean cat litter box (including excess on floor)

Use our vacuum on pet soiled carpet

Clean insects/rodents/rodent droppings

Clean hard to reach or high areas that are not accessible with our extension duster

Clean fully stocked refrigerators/freezers (we will be happy to clean if emptied)

Guarantee the results of blind dusting

Wash/load/put away dishes

Empty diaper genies/diaper pails

Wipe light bulbs and delicate glass fixtures

Use homemade cleaning products

Move furniture 

Change linens

Step higher than a 3 step stepladder

Wash walls, scrub walls, scrub baseboards.

Closets unless  when performing  move in /move out clean 

Carpet Cleaning and tile and grout cleaning are not included in any cleaning package. 

Absolutely. We pride ourselves on maintaining trusting relationships with our customers. All of our professionals are interviewed in-person and pass a rigorous nationwide background check.